We have the ability to diagnose disorders, provide cognitive talk therapy and prescribe medication. Whatever your child is struggling with, we have a specialist to help.

We offer therapy and counseling to children and adolescents experiencing emotional and behavioral distress. We offer treatment for a wide range of disorders – including anxiety, depression, disruptive behavior and more.

We treat children and adolescents ranging in age from 6 to 18 years.

We offer family counseling to address immediate events – such as a divorce.  We also involve family members to support the successful treatment of an individual child’s therapy.

Yes! We offer special sessions to teach parents strategies and tactics that they can use to build upon the progress we’ve made during our session. We also address common issues such as disagreements in parenting styles, parenting challenges with teenagers, and remote learning support.

Yes. We provide cognitive talk therapy including medication management/psychiatry.

Medicaid will cover at 100% with no patient responsibility. Commercial insurance plans such as Aetna, Cigna, Blue Cross Blue Shield, United Healthcare and Tricare may apply a co-pay, deductible or coinsurance that you would be responsible for.

We are in-network with ALL Medicaid Managed Care Organizations such as  Aetna Better Health, AMERIGROUP Community Care, CareFirst BlueCross Blue Shield Community Health Plan Maryland, Jai Medical Systems, Maryland Physicians Care, MedStar Family Choice, Priority Partners and United Healthcare Community Plan. If you have Maryland Medicaid and your insurance is not listed, please go to https://maryland.optum.com/  and search MCO for the updated list of accepted insurances. If you have Virginia Medicaid and your insurance is not listed, please go to https://vamedicaid.dmas.virginia.gov/provider/mco#gsc.tab=0 and search MCO for the updated list of accepted insurances. We also accept commercial insurance plans such as Aetna, Cigna, BlueCross BlueShield ( BCBS) United Healthcare ( UHC ) and Tricare East Region.

If your insurance is Out of Network, you are welcomed to pay at our reasonably priced self-pay rates and a HCFA-1500 claim form can be provided for you to submit to your insurance for reimbursement.

You have the choice to pay our reasonably priced self-pay rates at each individual or family session or you can save more by joining our discounted 3 Month Subscription plan. Please see rates and plan description HERE

Our counselors are licensed, trained, and experienced, and have the ability to make diagnoses, provide therapy and prescribe medication. All therapists are licensed in Maryland.

This is one we get a lot. Here is how we designate our staff members.

Certified Registered Nurse Practitioner – Psychiatric Mental Health (CRNP-PMH)
Accredited psychologists (PhD/PsyD)
Clinical social workers (LCSW_C/LCSW/LMSW) 
Licensed counselors (LCPC/LGPC)
Family therapist (LCMFT/LGMFT)

To give you faster access to care, all sessions are conducted remotely. You can choose a video conference through a secure patient portal or an audio phone call.

We believe in the power of telehealth — to help patients feel more comfortable, to make appointments more accessible, and to keep therapy on track. For that reason, in-office visits are not available. But we may revisit that decision over time.

Yes. Our model is designed so that you can get an appointment in less than 5 days through our scheduling portal. We are also available by text, email and our patient portal messaging.

Yes, however you can request to transfer to a different therapist if you’d like.

Our model is designed to give you faster access to care. Chances are you can get an appointment in less than 5 days. If you are in crisis, do not use this site. Please call 988 or use this resource to get immediate help.

You can contact our Care Coordination team to schedule an appointment if needed in between regularly scheduled appointments by call/text at 866.968.6342 Mon-Fri 8am-7pM, Sat & Sun 8am-12pm EST. You will also have your clinician’s email address to contact them in between sessions along with access to messaging through our patient portal.

We are available by remote video and audio sessions. Of course, your therapist is available via text, email and our patient portal messaging whenever you may need them.

We have a 24-hour cancellation policy. In the interest of providing fast, accessible care to all our patients, “no shows” may be charged a $99 fee.

Therapy is a place where children have an opportunity to openly and honestly discuss things that affect them. Parents are encouraged to attend the intake session with their child to provide assistance and then the child may meet with a therapist independently for a portion. The child, parent, and therapist will work together to determine if independent sessions are best for the child and develop a plan for additional family or parent sessions.

You will be able to get this information from the patient portal.

If you are the legal guardian, you will be able to access your child’s portal. Children 16 years or older will  also have access to it.

You can reach out to our medication liaison at Medication@hellobackpack.com or call customer care at 866-968-6342.