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For Community & Gov't Agencies

Expand behavioral healthcare access
across your  
communities.

Backpack partners with county behavioral health, child welfare, juvenile justice, and community agencies to deliver fast, in- network mental health care across the whole family — including high-acuity and complex cases.

Whole family care — kid + caregiver

Full acuity including foster, kinship, JJ

Under 1 week to first visit

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What community agencies see when they refer to Backpack
FY25 across county and community partners
Full
Acuity — including complex and co-occurring presentations
0
days
States — VA, MD, GA, MI, IL
0
hrs
All referrals are reached out to within 24 hours
Same
day
Appointments available from same day and beyond when needed
0
+
Ages — children, teens, adults, caregivers under one roof
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The challenge

Communities continue facing five compounding barriers.

The families your agency sees most are the families the standard outpatient network sees least. We built Backpack specifically to take cases the rest of the system turns away.

01
Workforce shortages.
Pediatric and family BH clinicians are scarce in most counties. We extend your capacity virtually, statewide.
02
Transportation barriers.
Families navigating county systems often can't get across the county for an appointment. Virtual care eliminates that.
03
Rural access gaps.
The standard private outpatient network ends at the city limits. Our coverage doesn't.
04
Medicaid complexity.
Prior authorization, MCO changes, kinship coverage — we handle the moving parts so your staff doesn't have to.
05
Limited pediatric behavioral healthcare capacity.
Even when adult BH is available, kid-trained, kid-credentialed clinicians remain rare. That's our specialty.
What Backpack does

For the families your agency serves.

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Care for the whole family system.

Foster kids and their biological parents. A teen in juvenile justice and the grandparent raising them. A mom in recovery and the children in her care. We can treat them all.

Full acuity, including complex and high-need.

Trauma, co-occurring substance use, autism support, severe anxiety and depression, ADHD, OCD, maternal mental health. We don't refuse the hard cases.

Coordination with your team.

Designated points of contact, case manager updates with proper consent, and referral feedback so your staff isn't operating in the dark.

Trauma-informed and culturally responsive.

A clinical team that understands what families coming through these systems have been through — and how to meet them without re-traumatizing.

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No cost barriers.

In-network with Medicaid and Medicaid MCOs in every state we serve. Whatever your county's coverage situation looks like, our families don't get a surprise bill.

Why agencies partner with Backpack

A clinical partner built for the public sector.

Most behavioral health providers can't say yes to the families county agencies serve most. We can. Here's the reason in four lines.

01

We take the cases.

High-acuity, complex, foster, kinship, justice-involved. We help the populations that have the hardest time accessing care.

02

Under one week to the first appointment.

Whatever the case looks like. Even families with prior authorization complexity or active case management needs.

03

Whole-family scope.

The kid and the parent. The teen and the caregiver. Not a one-member-at-a-time model — and not a fight to get a second case opened.

04

Built for public-sector partnership.

We understand the regulatory environment, the reporting needs, and the rhythm of how agencies operate. We don't make your team translate.

Partner with Backpack

Let's build a partnership.

Whether you're a county behavioral health department, a child welfare agency, a juvenile justice program, or a community- based organization, we'll walk you through how Backpack partners with agencies like yours.

Populations

Foster, kinship, justice-involved, recovery, full pediatric

Network

Medicaid + MCOs across VA, MD, GA, MI, IL

Ages

Named contacts, case-manager updates, referral feedback

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