close btn
close-icon
close-icon
Contact us

We're here to help.

Whether you have questions about care, billing, records, scheduling, partnerships, or something else entirely — we'll help get you to the right place.
Call or text

(866) 968-6342

Real people, ready to help. Reach out any time and we'll point you in the right direction.
Contact us

No problem.

You don't need to know which department handles your question. Call, text, email, or send us a message and we'll connect you with the right team. We're real people, and we're happy to help.
Scheduling & Appointments
Need help booking, rescheduling, or managing an appointment?
scheduling@hellobackpack.com
Billing Questions
Questions about invoices, payments, or insurance?
billing@hellobackpack.com
Medical Records
Need records or documentation?
records@hellobackpack.com
Technical Support
Trouble with your account or the Care Companion app?
support@hellobackpack.com
Share Feedback
Tell us what's working — or what isn't. We read every message.
feedback@hellobackpack.com
Prefer to talk?
Call or text us directly — we'll get your question to the right person.
(866) 968-6342 →
Partnerships

Let's work together.

Interested in partnering with Backpack? We work with schools, health plans, providers, health systems, and community organizations to expand access to mental health care for children, teens, young adults, and families.
Schedule a Partnership Conversation
Send us a message

Prefer a form?

Fill out the information below and we'll connect youwith the right team. We typically respond withinone business day.
(866) 968-6342
Please don't include sensitive medical details in this form. In an emergency, call or text 988.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Need immediate help?

Call or text (866) 968-6342 and we'll make sure your question gets to the right person.
Call or text now
up arrow