Mental health services are available 7am-7pm local time, Monday through Friday. Online medical care is available 7am-5pm local time, Monday through Friday. Crisis consultations are only available at school, during school hours.

Hazel is not a replacement for the emergency room or crisis services. If a child needs immediate medical attention, call 911. For urgent mental health support, you can also contact the 988 Suicide & Crisis Lifeline or your local crisis line.

Hazel protocols and guidelines are evidence-based and grounded in the American Telemedicine Association and American Academy of Pediatrics guidelines. For anything outside of our scope, we will call the legal guardian to recommend next steps.

See common issues we treat in our mental health and physical health programs.

No. According to laws governing telehealth, students must be physically present in the same state as where their telehealth provider is licensed. This means if they are out of state, they will not be able to join the visit.

Create an account at www.my.hazel.co/patient/signup. In the enrollment process, you'll need to provide your consent (each child needs one consent form completed).

Hazel Health supports all K-12 students for physical health and mental health needs. In some cases, we can see children as young as 3 years old, but mental health referrals are generally for children ages 6 and older.

Services are available in select US school districts. See what services are available in your school district by visiting https://www.hazel.co/get-started

Hazel will work to develop relationships with community providers and can assist in identifying available primary care providers.

Physical health visits are available within minutes. Mental health therapy sessions are scheduled in advance. Parents can schedule the first appointment themselves (provided the child is not already in treatment elsewhere).
Schedule your appointment by creating an account.

Hazel is not a replacement for your child’s regular doctor. If your child has an established primary care provider (PCP), you should maintain that relationship and follow the Well-Child Visit schedule (one visit every year for school-age children 5 to 18). Hazel is committed to communicating with the student’s PCP. Hazel can coordinate with students’ PCPs when clinically appropriate to ensure continuity of care. Communication to external providers can only occur if the legal guardian has given written consent, obtained during Hazel sign up.

Physical health providers are state Licensed Physicians, Nurse Practitioners and Physician Associates. Mental health providers are licensed Social Workers, Marriage and Family Therapists, Licensed Professional Counselors, and Licensed Mental Health Counselors.
All Hazel clinicians receive ongoing supervision, training, and quality oversight to ensure students receive consistent, compassionate, and clinically sound support.
Learn more about our care team: hazel.co/company/care-team.

Yes, ~40% of Hazel's providers are bilingual, speaking 30+ languages collectively, including English, Spanish, French, Haitian Creole, Vietnamese, Gujarati, Armenian, Croatian, Korean, Tagalog, Lokano dialect, Hawaiian Pidgin, Samoan, Sign Language, and more.

Each student can typically expect an intake visit plus six weeks to two months of weekly sessions. Hazel is not meant to replace long-term, in-person therapy. Our goal is to provide timely support and help families get connected to ongoing community care when needed. Our clinicians work closely with families to determine the right level of care.

School staff, legal guardians, and Hazel physical health providers can refer students to therapy. If you are looking to refer your child to Hazel therapy and your child is actively enrolled in a Hazel partner school, please start by creating an account: https://my.hazel.co/patient/signup
Not sure if your school is partnered with Hazel? Search for your district here: https://www.hazel.co/get-started

Our clinical team will use their discretion to determine whether a student can re-enroll in mental health services, factoring in time since discharge and previous session attendance and program outcomes. If a new clinical concern has arisen, or at least sixty days have passed since the student was discharged and thorough follow-up with the long-term resources Hazel previously provided (if applicable) has been attempted, Hazel may be able to support re-enrollment.

There is no limit on the number of visits.

Hazel Health will not evaluate or treat symptoms related to sexually transmitted infections or pregnancy, nor prescribe or recommend contraception.

Hazel providers will communicate with your child’s primary care provider when a referral to a specialist is needed. Most insurance companies (including Medicaid) require that referrals to specialists are made directly by the primary care provider.

No, Hazel does not offer immunizations.

For the current school year, Hazel Health services are available at no out-of-pocket cost to families. Hazel bills insurance the same way any healthcare provider would, but students are never turned away based on insurance status, and families do not receive bills from Hazel.

If an insurance card is unavailable, the parent/guardian should complete as much information as possible on the consent form. The parent/guardian can call Hazel Health anytime with additional details if available.

Over-the-counter medication administered during a Hazel Health visit at school is provided at no cost. If a Hazel provider recommends a prescription from a pharmacy or a referral to an outside provider, the family is responsible for any out-of-pocket cost.

Hazel bills insurance to cover the cost of the visit whenever possible, so there is no out-of-pocket cost for families. Once a visit is completed, a family may receive an explanation of benefits (EOB) in the mail. If an EOB is received, this is NOT a bill. The EOB is a record indicating a visit occurred and was billed to insurance, not to the student/family. No additional action is needed.

Hazel Health has partnered with your school to cover your cost of services so that there is no cost to your family. We will bill your insurance to cover the cost of your visit, so there is no cost to you. Insurance details never affect whether a child can receive care.

Hazel Health is a licensed healthcare provider and maintains policies and procedures designed to comply with HIPAA, FERPA, SOPPA, and applicable federal and state privacy laws, as appropriate to its services and data handling practices.

Yes, under Family Educational Rights and Privacy Act (FERPA), medical records can be shared with the appropriate credentialed administrators (ie. principals) under FERPA. Therapy session content is private medical information and is not shared with schools.

No.

Hazel protects all student information using HIPAA- and FERPA-compliant systems, with full encryption and secure access controls.  With the appropriate written consent, Hazel Health shares patient information such as date of birth, name, gender, allergies, summary info about medications, and other information (e.g. what’s on the consent form) with the school and for insurance verification and billing.
Information is solely used for care coordination, insurance billing, or as outlined in Hazel’s Notice of Privacy Practices within our Privacy Policy. Hazel does not sell data, does not use information for advertising or product development, and does not share data with any government entity unless required by law.

You can contact Hazel directly at 1-800-76-HAZEL or visit this page for more information.

In alignment with mental health industry standards, we cannot duplicate counseling services that are already being provided by another therapist. Please let your therapist know if you are receiving any other mental health services during your intake visit so that they can determine whether it is clinically appropriate to pursue Hazel’s program.

If the parent/guardian has consented to Hazel Health’s services, then the parent/guardian has consented for Hazel Health to bill insurance for services rendered.

Currently, Hazel Health does not bill families or accept direct payments from families for our services.

When filling out insurance information on the consent form, the parent/guardian should look at the insurance card for the student, or an online portal from the insurance organization, to find the correct information. In many cases, each student will have insurance and be the policyholder. If the student’s insurance card is available, the parent/guardian should send us a photo of the front and back via the link text from the Hazel Health system.

At this time, the consent will be processed as usual. Additional outreach to the family will be conducted if needed during a mental health referral or physical health visit.

Hazel Health visits can count toward an insurance deductible. Hazel currently cannot research individuals’ insurance coverage terms. To better understand how a Hazel Health visit could impact a deductible, we encourage families to contact their health plan to ask any questions about the plan's coverage and benefits for each child.
Hazel Health does not bill families directly, and there are no out-of-pocket costs for health visits. No additional action is needed if a health plan does not cover a claim or a visit is denied.

Providing a diagnosis is the standard of care for healthcare services and occurs regardless of billing when clinically appropriate.  As part of our physical health services and mental health intake process, our providers use their clinical judgment to provide a diagnosis, which can help determine the best treatment methods and modalities for the child.
To bill a visit, a diagnosis is required for both mental health and physical health visits, but as outlined above, a diagnosis is a fundamental aspect of our care delivery.

All student health and insurance information shared with Hazel Health is confidential and in compliance with HIPAA, Hazel’s Notice of Privacy Practices and Consent, and state privacy laws. Student information is stored on Hazel Health’s highly secure, fully encrypted digital records platform.
Hazel never sells or licenses student information, and it is never shared with any third parties outside of what is necessary for continuity of care and additional coordination efforts. In these cases, Hazel Health may share insurance information with other healthcare entities (e.g., pharmacies, health plans, or community-based organizations for continuing care) as outlined in the Notice of Privacy Practices and Consent.
Hazel and Hazel Health’s employees may view insurance information for consent review, insurance review, and billing. Hazel partners with third parties for specific insurance and billing-related functions, with whom data is shared in a HIPAA-compliant manner. Hazel and Hazel Health will never sell the information to a third party.

Yes. Citizenship status is not required for students to use Hazel Health services. Immigration or citizenship status is never collected and is never required to receive care. Hazel is committed to providing a safe, supportive space for every student.

Some states do allow minor consent. Two things must be true in order for students to consent for themselves: (1) they are of the right age based on state’s laws and (2) the district where their school is located has opted in for minor self-consent through Hazel. All documentation related to these visits is only accessible to the student. No information about these visits is released to the schools or districts.